 CHAPS
History
The
demands on a Minority Woman owned business are certainly no
less than those faced by any other mainstream business. In
fact, the demands are usually much higher, the circumstances
more stringent and the chances of success are less certain.
In 1994, the principles of CHAPS Services
were well aware of the uphill struggle they were facing as
they sought to build a new company into something more than
a dream of independence and as an avenue to create
employment opportunities for members of their community. It
is the reality of that struggle that tells the CHAPS
story most eloquently.
The CHAPS Company Motto, "Our service
is the difference" has served as a guide through the
battlefield of everyday survival to a sustained path of
continued growth and success. It was this seemingly simple
dedication that has allowed CHAPS to raise
itself above the competition to become a serious presence
in, firstly, the communities of Roxbury and Dorchester and,
now, to take on the goal of making significant business
strides and headway into the city of Boston in general.
We have gone the extra mile, in terms of making sure that we
pay attention to both the little details and the larger
issues of service, on an ongoing basis from the very start
of daily operations. We have made sure that our staff
understood our seriousness and commitment to achieving total
customer satisfaction as a matter of course and that they,
too, shared our mission of excellence personified.
Starting with our very first contracts for Building
Maintenance, we have always given the time and effort
necessary to getting the job done as expertly as possible,
cutting no corners in any way. An interesting side result is
that our new customers began to seek us out, with little or
no advertising or marketing on our part. We think that is
the highest compliment that a company can be paid by a
marketplace; to be sought out because the word is being
passed around that quality can be found at a certain address
and phone number. We have always been happy to include these
new customers into our business family.
The CHAPS story is far from complete. We
have worked this last decade to create a strong base and
that is only the beginning. Aside from our new CHAPS
Security venture, headed up by Mr. Culberth James,
VP for CHAPS Services, we are looking to
expand into the city at large and to take on ever more
complex types of jobs, such as schools, churches, office
buildings and other types of building developments in our
vibrant home city of Boston.
Rest
assured, that we will never forget that attention to detail
and a commitment to excellence is the way to success and
that "Our service is the difference" is the Motto
that still applies every single day.
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CHAPS History
1-800-817-1433, (617)
265-0622 
(617)265-2280